1. Return conditions

Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

• Item does not match the type and model in the ordered order.
• Not enough quantity, not enough set as in the order.
• External conditions are affected such as packaging tear, peeling, broken …

 It is the responsibility of the customer to present relevant documents proving the above deficiency to complete the return/return of the goods. 

2. Regulations on time to notify and send returned products

• Time for notification of return and exchange: within 48 hours of receiving the product in case the product is missing or broken.
• Time to send and return the product: within 14 days of receiving the product.
• Product return location: Customers can bring the goods directly to our office/store or by post.

In case you have suggestions/complaints related to product quality, please contact our equipment wiring.